Support Center

General

  • Moving Fastvue Reporter To Another Server

    If you need to move Fastvue Reporter to another server, and you would like to keep your existing data and reports, please follow these instructions. 1. Deauthorize your License Key If you have registered Fastvue Reporter with a valid license key, ...

    Nov 03, 2015 12:11AM PST
  • Troubleshooting Email Settings

    Fastvue Reporter can be used to send Company Overview reports by email every day, week or month, as well as send activity alerts via email as they occur. These features require Fastvue Reporter to be configured with an active SMTP Server. This is don...

    Nov 04, 2015 07:11PM PST
  • Changing Fastvue Reporter's Data Location

    Fastvue Reporter for Sophos Web Appliance imports log data from Sophos Web Appliance and stores it in a custom database. This database can be found in the Data.fvfs folder in Fastvue Reporter's data location. The data location is specified when you i...

    Nov 04, 2015 07:14PM PST
  • Upgrading Fastvue Reporter to the Latest Version

    You can download the latest production release of Fastvue Reporter for Sophos Web Appliance from http://fastvue.co/sophos/swa/download For upgrade instructions, please see the 'Upgrade' tab on our Getting Started page. If you have any specific issu...

    Nov 04, 2015 07:16PM PST
  • Expired or Invalid License Issues

    Fastvue Reporter's licensing is tied to various aspects of the machine it is installed on, including the computer name, domain membership, and the account the 'Fastvue Reporter' service runs under. If you have recently upgraded, the Fastvue Reporter...

    Nov 04, 2015 07:20PM PST
  • Errors after changing data location - object reference not set to an i...

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    Jun 25, 2018 11:41AM PDT

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