Support Center

Expired or Invalid License Issues

Last Updated: Nov 04, 2015 07:20PM PST
Fastvue Reporter's licensing is tied to various aspects of the machine it is installed on, including the computer name, domain membership, and the account the 'Fastvue Reporter' service runs under.

If you have recently upgraded, the Fastvue Reporter installation removes and re-adds the 'Fastvue Reporter' service and configures it to run under the local system account.

If you previously customized the account that the Fastvue Reporter service runs under, you will find the licensing is invalid after upgrading as the service is now running under the local system account.

Simply change the service to run under your custom account again and the licensing issue should be resolved.

Other factors that may affect licensing include computer name and domain membership. If you need to change one of these, we recommend deauthorizing your license key(s) first, then re-applying the key(s) once the change has been made. 

To deauthorize your license key(s):
1. Go to Settings | Sources
2. Click Edit license keys.
3. Remove all keys from the list and click Save

Your key(s) will now be deauthorized from the server and you are free to re-apply them on another server, or on the same server with a different name, domain, or service account.

If you forget to deauthorize the license keys before making such a change, just email support and let us know. We will reset the key(s) for you.

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